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Windows

Black screen after Remote desktop connect for Win10 & Win11 (Event log: 10111 – The drvice Microsoft Remote Display Adapter is offline gue to user-mode driver crash)

Change to use the hardware default graphics adapter for all remote desktop services sessions setting.

  1. Display the Windows Run dialog box by pressing the Win + R keys (the Windows key and the “R” key at the same time) on the keyboard. This will display the Windows Run dialog box.
  2. Type gpedit.msc in the Open entry and then press the Enter key or click the [OK] button.
  3. Choose Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Remote Session Environment
  4. Enable “use the hardware default graphics adapter for all remote desktop services sessions”

5. Reboot your computer